Our values

As a company, Harmoni is committed to ensuring we nurture a culture and environment that supports our staff and enables our success.

Although there is always a need to focus on performance management and achieving the targets set by our commissioners, we recognise the importance of creating an environment where all staff enjoy coming to work and feel they are a valued employee.

We also seek to cultivate a learning environment, where all staff receive the training and education they need to excel in their roles. As a learning organisation we strive to avoid re-inventing the wheel and are committed to sharing best practice across all areas.

Harmoni's vision is to "treat patients as family" and to "treat all staff as we would wish to be treated ourselves". Our vision defines how we treat each other day-to-day, and ultimately how we treat our patients, partners and commissioners. Our values are reflected in the respect in which our business is held, the trust our patients place in us and our reputation within our local communities.

Our staff have a shared responsibility to work together to achieve:

  • Effective communication through openness, honesty and respect
  • Enthusiasm for the task in hand
  • An environment where they can challenge the status quo
  • High performing teams where everyone is aware of the role they have to play as well as the needs of their colleagues

News

A snap-shot survey of the Suffolk GP Out of Hours Service, carried out by a patient watchdog, has shown a high level of patient satisfaction with complaints falling.

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